Customer satisfaction

The service end purpose is to satisfy customers’ needs, which is why centro de dosimetría has designed ongoing improvement measures in their quality systems, likewise the need for feedback via opinions from the same.

The methodologies used to obtain this information are as follows:

• Periodical visits/meetings to assess service and identify improvements.
• Analysis and follow-up reports of PDS functioning.
• Customer satisfaction surveys enabling information analysis and obtain conclusions.

Furthermore, the company has defined a management process in the quality systems for consultations, complaints or proposals received from their customers.